Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. sure if you rebuy, you go back to the end and wait another year. RMA turnaround time also seems to be atrociously bad. No company ever asked me to provide full contact details to initiate an RMA process before. Neoony Jun 3, 2022 @ 10:16am. Literally nothing happens when using them. If you find an answer, please leave a comment on. Unit arrived at warehouse (Netherlands) on April 4th. Using the D-Pad and A to select, navigate to "Setup Utility". April 26 (AM): Parcelforce Dispatch Notification. It felt "weird" immediately when I picked up the device for the first. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. Go down and select Devices. 5m cable. We are unable to modify the RMA at this time as it has already been processed. iFixIt can get me parts overnight, and the repairs are less than an hour. Yesterday I came home and found the steam deck laying on. No rma. how long have you waited to get your RMA? I. - Steam Deck arrives at their warehouse in IL on May 20th. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. technically thats a faulty screen, anything thats not 100% is faulty. To put it to sleep or wake it up, I had to press the button 10-20 times. Discussion. Also, every time you open the Steam Deck, you degrade it. Not sure if these parts are compatible or if there are better options. Todas las discusiones > Foros de Steam > Hardware and Operating Systems > Detalles del tema. largelylegit. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. Help is also available if you can't log in, need to reset your. Steam initiated an RMA. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. It's very likely they will reject the RMA request. r/SteamDeck. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. I already contacted Steam Support so please don't comment telling me to do it. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck makes this high-pitched noise on any fan speed lev. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. wait for your new deck. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. AutoModerator • Additional comment actions. Premium anti-glare etched glass. Also happened when using the desktop side of the deck. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. Unit arrived at warehouse (Netherlands) on April 4th. 24/03 -> 8AM I sent the Steam Deck through DHL. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. I contacted valve for tech support they were unable to resolve it and issued an RMA. usually anywhere from 6-8 hours. komodo. Steam Deck Steam Gaming. Contacted support, got RMAed, no problem. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. List of troubleshooting. Unit arrived at warehouse (Netherlands) on April 4th. Photo: Prima Games. Unit arrived at warehouse (Netherlands) on April 4th. 3. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. I can still repro the issue : (. Navigate to the Power Menu. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. Step 1: Open up the steam deck by removing all 8 screws. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. Premium anti-glare etched glass. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Select your issue to review troubleshooting information and contact Steam Support if necessary. You should only include your PSU if you are returning your device for a charging issue. - Steam Deck arrives at their warehouse in IL on May 20th. Unit arrived at warehouse (Netherlands) on April 4th. Limited Edition carrying case with removable printed liner. ago. 6 nm APU. It's been a total of 10 working days Today, 9th of November - I receive my deck back. The unit I have stopped charging. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. The system will not go to sleep in this mode. 04. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Donations are appreciated, but not necessary:paypal. Odd because the RMA thing said they would repair or replace, no mention of refund. Press Volume up and Power button just for a second. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. I still have no update and waiting for a new unit to be shipped to me. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Got it back and it also has a stuck pixel. 50Whr battery; 3-12 hrs of gameplay (content. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. ) remove or loosen all screw holding the motherboard to the chassis. Backstory: I love my deck. Choose Battery storage mode, and confirm. Unit arrived at warehouse (Netherlands) on April 4th. It reached the return center on August 5th and support said it had finished processing on August 9th. 1. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. I still have no update and waiting for a new unit to be shipped to me. They didn't steal it. Steam initiated an RMA. Thanks all. 0 timeout. no, ive bought many things with 30 day return periods. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. Have the RMA paperwork in the box as the first thing support would look at when opening it. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. I had to RMA AGAIN. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. Let me know if you still need help. • 7 mo. Steam Deck: On bottom-right rear surface. Looking at the Steam Deck product. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. • 10 mo. The power button is great now as well, it's clicky instead of mushy. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Go down and select Devices. Chatting with Steam Support to see if I can RMA one more time. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). 1TB NVMe SSD. 2. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. Tech Support. TR4N5C3ND3NT • 23 hr. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. So. - Get an email saying Steam Deck's ready to ship on June 1st. Open the file. 1. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. They opted to repair the last time. how long have you waited to get your RMA? I. my Steam Deck stopped charging after connecting it to an USB Hub. Press Steam button. The worst RMA Experience. Unit arrived at warehouse (Netherlands) on April 4th. Has Your. Unit arrived at warehouse (Netherlands) on April 4th. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. ago. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Typical. I read many threads about people reviewing their unit, and I think something is wrong about mine. It is supposed to be getting in today. Shutdown your deck. Thanks, I’ll try this and if it doesn’t work, factory reset time. If your device is out of warranty, the company will offer to fix it up. Out-of-warranty issues can be repaired. 2. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. Same, just got my third RMA yesterday and it's still having issue. 99 ($5. Buy it with a credit card that gives you an extra 1 year warranty. I left a couple notes inside asking for it back rather than a substitution. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. invision2212 Oct 15, 2022 @ 3:52pm. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Leave the deck on this screen until it dies on its own. They fixing yours or sending you a new one, the first hump of the journey. it never went below that threshold (when the issue happened, it dropped to 200 every time). 5/26 - FedEx picks up replacement. Related. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. how long have you waited to get your RMA? I. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Every response I got from steam came 1-3 days after my messages, and was written by a new agent every time, often. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. Hold Volume+ and press the power button once to boot into BIOS. If the LED remains off or is blinking, then the Deck isn't receiving power. See full list on howtogeek. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. 3/5 RMA created 3/7 Shipped 3/10 delivered. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. Steam Deck RMA Circus. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. avoid buying used decks. • 2 yr. If you'd like to attach a file or screenshot to. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. " "We're happy to announce that Steam Decks will start shipping in Japan, South. 25 pm. Of course this was during the queue and as of now there’s no more queue but I. These orders will start shipping on December 17th. In practice, this was but a week. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Two hours later I got my response and was given a shipping label. I believe a portion of Steam Decks have faulty Wireless Cards. All time are EST, and I am located in Michigan. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. I still have no update and waiting for a new unit to be shipped to me. New unit was like 2 days faster. They basically said it’s a factory defect and it will get worse with time. So I guess this does not help. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. I had an issue with 512GB Steam Deck where L3 button was not registering. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. April 26 (AM): Parcelforce Dispatch Notification. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. So today i received a 512 GB replacement SSD. - Send out my Steam Deck on May 18th. © 2023 Valve Corporation. My Steam Deck is in RMA hell. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Related. Re image, shipment mode, editing power options in Desktop. - Deck finally arrives. the first steam deck had a faulty fan which made a rumbly. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. If you encounter an issue and need to send your Steam Deck for repair or replacement,. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. However, the joysticks made a. . Unit arrived at warehouse (Netherlands) on April 4th. I still have no update and waiting for a new unit to be shipped to me. EU 512GB 18. Total time was about 2 weeks. #15. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. Replacement in event repair not possible. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. We are happy to announce today that our new Steam Deck repair centers are now open. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Apr 22, 2002. Steam shipped replacement 11/05/2022 Will update on if it's a new. Steam Deck OLED announced (Better battery life, 7. Calibrating will show the Steam Deck the proper range it should be using. My new deck works perfectly. 5/26 - FedEx picks up replacement. my Steam Deck stopped charging after connecting it to an USB Hub. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. sachitgul • 8 mo. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. give or take a year. my Steam Deck stopped charging after connecting it to an USB Hub. Yes you can, warranty is with device not accounts or users. Choose Battery storage mode, and confirm. Select your issue to review troubleshooting information and contact Steam Support if necessary. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". * Now here is where we are going to deviate a bit from the steam support advice. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. RMA warehouse sent final shipping notice (for new unit) 3/25. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. my Steam Deck stopped charging after connecting it to an USB Hub. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. Then yes you RMA. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. Valve already has my address, so there is no business for a support. Hi Friends. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. So I had to contact Steam and set up an RMA. Did they send you a new one or fixed the unit that was sent in? nicho_de_terible • 256GB • 10 mo. Yes, a technician can tell that's what happened. Steam Deck RMA time question. 99 $ 9 . Receiving Your Steam Deck. I even reached out to a valve employee for additional info. 3. That is completely unacceptable as far as I'm concerned. 24/03 -> 8AM I sent the Steam Deck through DHL. I received my RMA label on Apr 29, shipping it the following Monday (May 2). I had to foot the shipping costs back to the US and use a freight forwarder to get. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. Please provide details about your issue. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. STEAM DECK RMA nightmare due to dying battery. No company ever asked me to provide full contact details to initiate an RMA process before. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Results for "RMA" < 1 2 3. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. Messages. Unit arrived at warehouse (Netherlands) on April 4th. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. You also need to reset the OS. . Am I screwed with my deck? : r/SteamDeck - Reddit. Plugged it in, turned it on, tested all buttons and touch screen through the settings. But after a couple of weeks the power button became less and less responsive. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. 1 year manufacturer warranty that covers defects. ( Yes, I know, some of you are scared. Positive United Radio RMA. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Removing the battery cable when accessible. They just need to transfer the warranty to you if they registered it. ago. . Go down and select Settings. Update 11/28 - Here’s the response from Valve… unbelievable. got my Steam Deck yesterday. Video/photograph and record everything prior to sending in your deck for any RMA work. Steam Deck Broke Again After Being Returned From RMA. Surprisingly Valve let me RMA it from AUS. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. [deleted]Folgen eines Widerrufs. My original device had a dead pixel and sticking buttons. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. Expensive_Average305. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. Restart the Steam Deck again. Yes, for the record I have tried rubbing alcohol. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. ago. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. Seems like you either have to accept it or return it. Applied updates and all that jazz. Every time you take apart that silver sticker, it gets worse. Check my Steam Deck L1 button repair on youtube. I'm a first generation 512GB. you can later try to fix or help improve the. Thanks for using Steam, Zoe. For the internal option, you’ll need to purchase an NVMe M. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Such as with monitors, it can differ slightly from others of the same model. However, you now have the option of getting out of. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Steam initiated an RMA. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. [deleted]Very impressed with Steams RMA so far. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Valve's support page recommends holding the. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. If not, I'll probably just cut my losses and get a refund. Best. TheBlack_Swordsman. Go down to Hardware section and select Model/Serial Numbers. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. Unit arrived at warehouse (Netherlands) on April 4th. See more posts like this in r/SteamDeck. Hold Volume+ and press the power button once to boot into BIOS. I don't want to RMA. Steam Deck RMA time question. Expect that the return will be confirmed next week. 5/23 - FedEx delivered the RMA to Valve. 05. Below is my timeline from when I initiated contact with support to when I received it. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. My steam deck had a left stick issue. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. But overall the variance is very minimal. I still have no update and waiting for a new unit to be shipped to me. The Steam Deck is a handheld, portable gaming console made by Valve. ) Open the Steam Deck rear casing. - RMA process gets started on May 17th. Unit arrived at warehouse (Netherlands) on April 4th. So if you sell your deck for $800 after paying $700 for it you're automatically. RMA turnaround time also seems to be atrociously bad. Steam initiated an RMA. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. how long have you waited to get your RMA? I.